About Freshservice for Intune
Freshservice for Intune is the essential companion app that seamlessly integrates with Microsoft Intune to supercharge your endpoint management capabilities, ensuring a seamless and secure IT environment. Embark on a new...
Freshservice for Intune is the essential companion app that seamlessly integrates with Microsoft Intune to supercharge your endpoint management capabilities, ensuring a seamless and secure IT environment.
Embark on a new era of ITIL excellence with our core modules, spanning incident management, asset management, user management, service catalog, task management, and beyond.
Key Features Redefining Your Mobile Experience:
Real-time Push Notifications:
Stay in the loop with instant updates, ensuring you're always informed and notified when things need your attention.
Effortless Ticket Management:
Create, respond, assign, and manage tickets on the fly for unparalleled convenience. You can edit the ticket, modify ticket properties, respond to it, close it, merge it with another ticket, and even execute scenario automations.
Customizable Ticket Views:
Prioritize and manage important tickets with 9+ default views and unlimited custom views.
Enhanced Communication:
Improve communication with quick access to canned responses, file attachments, and private notes.
Knowledge Base Access:
Streamline information retrieval by swiftly accessing solutions from your knowledge base.
Seamless Request Approvals:
Access the list of pending approvals and approve requests seamlessly with richer context, ensuring swift decision-making.
On-Call Schedule Visibility:
Stay informed about on-call schedules and who's available, fostering efficient collaboration.
Service Catalog Access:
Enable requesters to effortlessly place and track service requests through our comprehensive service catalog.
Requester management:
Get a quick overview of requester information like language, time zone, department, etc., and view a list of tickets associated with the requester and assets assigned to them for quick context.
Efficient Asset Management:
Scan assets on the go for accurate inventory management optimizing asset tracking. The Scan Asset option helps agents quickly scan a barcode, QR code, or text with asset information to get and add all the asset details into the system.
Secure Single Sign-On (SSO) and SAML Integration:
Ensure secure and efficient access with Single Sign-On (SSO) and SAML integration.
Integration with Instant Messaging Apps:
Seamlessly integrate with instant messaging apps like Slack or MS Teams to effortlessly share tickets and enhance collaboration.
Ticket Merging for Operational Efficiency:
Reduce undue workload by merging similar tickets, streamlining operations, and optimizing efficiency.
Light and Dark Mode Options:
Personalize your app experience by switching between light and dark modes based on your preferences.
Download the Freshservice for Intune app today and elevate your service delivery to new heights!
Previous Versions
Here you can find the changelog of Freshservice for Intune since it was posted on our website on 2024-02-15 21:09:39.
The latest version is and it was updated on 2026-10-10 15:26:50. See below the changes in each version.
Freshservice for Intune version
Updated At: 2026-10-07
Changes: - Journey forms in the app now follow business rules configured on the web.
- Minor bug fixes and stability improvements.
Freshservice for Intune version
Updated At: 2026-08-11
Changes: - Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements
Freshservice for Intune version
Updated At: 2026-07-09
Changes: We've been busy behind the scenes. A few bug fixes make Freshservice even more dependable
Freshservice for Intune version
Updated At: 2026-03-27
Changes: Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
Freshservice for Intune version
Updated At: 2026-03-04
Changes: E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations.
Freshservice for Intune version
Updated At: 2026-01-31
Changes: Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon
Freshservice for Intune version
Updated At: 2026-01-08
Changes: Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience.
Freshservice for Intune version
Updated At: 2025-11-24
Changes: - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes.
Freshservice for Intune version
Updated At: 2025-10-10
Changes: - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
Freshservice for Intune version 8.4.4
Updated At: 2025-08-21
Changes: We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements!
Disclaimer
Official Google Play Link
We do not host Freshservice for Intune on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Freshservice for Intune is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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